When is the best time to engage Device Solutions? The full insights of what is, or is not, working for the customers, the manufacturers, suppliers, support resources, and all the other facets of delivering the products and services associated with your offering can be used to formulate areas to improve the user experience when interacting with your organization and your offering. It surprises many people to consider that accounting, customer support, shipping, and almost every facet of their organization impacts the user experience. Engaging Device Solutions to take a 360 degree look at all of the product/service touch-points can inform short term areas for improvement as well as areas that point to needed changes to the product that will pay large dividends to the customer and to the various groups in the organization that ultimately support the product. They say that the way to get ahead is to focus on working smarter, not harder. Here at Device Solutions we know it takes both – working smart and hard. Design for Experience takes advantage of both.
Bob, Chris and the Device Solutions team recognize that many companies are hyper-focused on getting the product to market and that that treadmill never stops. Having experts like Device Solutions on your team means that you have more eyes keeping the macro view of the user experience in your sights so that design nuances that make the experience, support, and sale of the products and services better are exploited to maximize user satisfaction.
The first step, no matter what stage of your deployment is to contact Bob (Device Solutions’ CEO) and arrange an in person discussion. If you have already worked with Bob and Device Solutions, you know about the incredible experience of working with a company that prides itself on openness, transparency, and authenticity (and innovation). If you haven’t met the Device Solutions team, you owe it to yourself and your company to have an ongoing relationship with a company who has proven its commitment to doing many many things in parallel. Sometimes the sage wisdom of experience is in the nuances of the recommendations given throughout the design, development and deployment processes – sometimes it is a strategic exercise in an of itself. The great thing is that it is your choice!